Voicebot Development Company in Chennai
Iedeo builds enterprise-grade AI voicebots that handle inbound and outbound calls in English, Hindi, Tamil and 8+ Indian and global languages. Replace IVR mazes with natural conversations. Cut call-centre cost by 60-80% while improving CSAT.
Why traditional call centres no longer scale
Modern customers expect 24/7, instant, accurate answers. Human-only call centres in India are buckling under cost, attrition and language pressure.
IVR drop-off
Up to 40% of callers abandon multi-level IVR menus before reaching a human agent — lost revenue, broken NPS.
Cost per call
Indian voice support averages ₹35-90 per call. A trained voicebot handles the same volume at ₹2-6.
Language gap
Single-language agents lose Tier-2 and Tier-3 customers. Hiring multilingual humans is slow and expensive.
After-hours coverage
Customers expect 24/7 service. Nightshift staffing burns budget for a small fraction of daytime volume.
No call intelligence
Human call notes are unreliable. CRM updates are inconsistent, kill reporting and prevent AI feedback loops.
Compliance risk
DPDP, HIPAA-style PHI handling, and consent capture vary by agent — audit trails are patchy.
What Iedeo voicebots deliver out of the box
A production voicebot is more than a TTS layer. We ship the full stack — ASR, NLU, dialogue, telephony and CRM integration — tuned for Indian accents and enterprise workloads.
Multilingual ASR
Accurate transcription tuned for Indian English, Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Malayalam.
- Code-switching support
- Indian accent fine-tuning
- <300ms recognition latency
Conversational NLU
Intent classification, slot filling and context tracking across multi-turn conversations.
- Custom domain training
- Fallback to human agent
- Sentiment & tone tracking
Telephony integration
Connect to Exotel, Plivo, Twilio, Knowlarity, Tata Tele, Asterisk PBX, or your existing SIP trunks.
- Inbound + outbound calling
- Call recording & barge-in
- SIP/PSTN/WhatsApp Voice
CRM & ticketing sync
Real-time read/write into Salesforce, HubSpot, Zoho, Freshdesk, LeadSquared, or custom systems.
- Auto-create tickets
- Update customer records
- Trigger downstream workflows
Outbound campaigns
Run cold-call, collections, appointment-reminder and survey campaigns at thousands of calls per hour.
- DNC compliance
- Dynamic call pacing
- A/B script testing
Enterprise security
Built for regulated industries — banking, healthcare, insurance, government.
- DPDP compliant
- PII redaction in transcripts
- On-prem or VPC deployment
Our voicebot delivery process
Discovery & call-flow audit
We listen to 50-200 hours of your existing calls, map current IVR menus, and identify the 3-5 highest-volume intents to automate first.
Conversation design
Dialogue designers script natural conversations with branching logic, error recovery, and human handoff triggers — reviewed with your team before development.
Build & integrate
We develop the voicebot, train language models on your domain data, and integrate with telephony, CRM, knowledge base, and downstream systems.
Pilot & tune
2-4 week pilot on a real traffic slice. We measure containment rate, AHT, CSAT and iterate on dialogue, prompts, and routing.
Production rollout
Gradual ramp to full volume with real-time dashboards, alerting, and a dedicated success engineer for the first 90 days.
High-impact use cases we have shipped
Banking & NBFC
Loan-status, EMI reminders, KYC verification, fraud-alert call-backs.
Healthcare
Appointment booking, prescription refills, lab-result delivery, post-discharge follow-up.
E-commerce
Order-status, returns, COD confirmation, customer-win-back campaigns.
Travel & hospitality
Booking changes, flight-status, loyalty enquiries, hotel check-in support.
Education
Admission enquiries, fee reminders, exam-result delivery, parent-teacher updates.
Real estate
Site-visit booking, tenant support, lead qualification, rent-reminder calls.
Logistics
Delivery confirmation, address verification, driver-shipper coordination.
Insurance
Claim intake, policy renewal, premium reminders, surveyor scheduling.
Why enterprises in Chennai choose Iedeo
Built in Chennai, deployed globally
Our voicebot team is based at Velachery, Chennai — we deliver in IST hours, support clients across India, US, UK, UAE and Singapore.
Production-ready, not POC theatre
Every voicebot we ship has been load-tested, monitored, and tuned on real production traffic — no demoware.
You own the IP & data
Source code, model weights, fine-tuning datasets — all transferred to your tenant. No vendor lock-in.
Indian-language depth
We have specialised in Indic NLP since day one. Code-switching, regional accents, and dialect handling are first-class.
Transparent pricing
Fixed-scope project quotes, milestone-based invoicing, and per-minute SaaS plans available. No surprise bills.
AI architect, not call-centre rebranding
We design the AI stack from scratch — not a wrapper over a generic SaaS voicebot platform.
Frequently Asked Questions
Common questions about our services and technology.
How long does it take to build a production voicebot in Chennai?
A typical Iedeo voicebot moves from discovery to pilot in 4-6 weeks, and to full production in 8-10 weeks. Simple use cases (FAQ deflection, appointment booking) can go live in as little as 3 weeks.
What does voicebot development cost in India?
Iedeo voicebot projects in Chennai typically range from ₹5L to ₹35L depending on language coverage, integrations and call volume. SaaS-style per-minute pricing is also available for outbound and high-volume use cases.
Which Indian languages do your voicebots support?
We have shipped voicebots in English, Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Malayalam, Gujarati and Punjabi. Code-switching (e.g., English-Tamil) is supported natively.
Can your voicebot integrate with my existing IVR or call-centre software?
Yes. We integrate with Exotel, Plivo, Twilio, Knowlarity, Tata Tele, Asterisk-based PBX systems, and standard SIP trunks. We can replace your IVR entirely or sit alongside human agents.
How do you handle data security and compliance?
Voicebots can be deployed on your VPC, on-prem, or on Iedeo cloud. We are DPDP-aligned and support PII redaction in transcripts, encrypted-at-rest storage, and full audit logging. HIPAA-style controls available for healthcare workloads.
What happens when the voicebot cannot answer?
Every Iedeo voicebot ships with configurable human-handoff logic. The bot transfers to a live agent with full context (transcript, intent, sentiment) so the caller never repeats themselves.
Do you offer per-minute pricing or only project pricing?
Both. We offer fixed-scope project pricing for custom builds, and per-minute SaaS pricing for outbound dialer campaigns and high-volume inbound deflection use cases.
Ready to deploy your first voicebot?
Book a 30-minute discovery call with our voice AI architects. We'll review your current call flows, identify the top 3 use cases to automate, and share comparable case studies — no obligation.